365 Days In

9th May 2011

It’s been exactly one year since I became a University of Georgia alumna, yet it certainly doesn’t feel like 365 days. A lot has happened in the past year and I could not be happier with path I have started down.

Graduation always seemed like a terrifying step, and indeed it was, but as with everything else in life, it always works out just the way it’s meant to. To the class of 2011, (or any other class for that matter) here’s a little about what I’ve learned so far during my first year of the real world:

Follow your gut: I know, cheesy right? It’s true. Don’t settle for the first job offer, or the tenth, if it doesn’t feel right. The job market is tough, I’m sure everyone has heard that a time or two, but the right fit is out there for everyone.
Be patient: Following your gut may take a while, but in the end, it will be worth it, promised.
Make life a priority: If working in the non-stop agency world has taught me anything, it’s that I could literally work 20 hours a day and not run out of things to do. Sometimes it’s hard to leave the office at six or resist emails on a Saturday, but do it. Your body, your mind and your boss will thank you when you are rested and can work at your fullest potential.
Step out of your comfort zone: If anyone had told me a year ago I would be attending new business pitches to talk to total strangers, I would have told you you had two heads. Sometimes trying something totally terrifying can lead you to discover a passion you never knew had.
Build relationships not connections: Business cards are great. Getting 20 at an event and not remembering a single conversation isn’t. Make connections by building relationships with others, it’s harder, but it will pay dividends in the future.
Keep learning: For me, sometimes this is as simple (or difficult depending on the day) as checking Twitter. Find out with other people are up to and learn from them.
Have fun: If you’re going to be at work for at least 40 hours per week, have a little fun while you’re there, even if this means YouTube video breaks in between meetings with the DIG team.
Learn what other people do: Sure, I’ll probably never know how to build an iPad app, but learning what other people bring to the table helps to understand the company and constantly be amazed by how much smarter everyone I work with is.

I’m 365 days in and I know I certainly have a long way to go to really make the list above a reality for my professional life each and everyday, but the excitement is in the pursuit. I cannot wait to see what the next year, or 40 bring for my career and all of the amazing people around me that I have been blessed to have along share it with.

How Marriott failed at customer service and gave me a family member

8th May 2011

Preface: This is one LONG post, so apologies in advance. But I promise there are two stories involved, and I think at least one is pretty awesome. Hopefully you will too.

I’m a digital native to nearly every sense of the phrase. For example, I don’t think I have visited a real bank location since I opened by account at age 16 and my answer to anything and everything seems to be Google. So last week when I had to opt to book a hotel for an upcoming wedding over the phone, I was out of my comfort zone to say the least.

I was using a group code that would not work online and opted to quickly call and make the reservation. As soon as I hung up the phone I joked with my roommate on how uncomfortable I felt sharing my information with a stranger, when in reality that stranger is likely a 1000x safer than any untraceable Internet form.

Here’s where the story splits and adds in a little irony.

Later that night I received a forwarded email from jdennihy@X.com vs my kdennihy@X.com email address. J had forwarded along my Marriott hotel itinerary that had been sent to her email instead.

A small mistake, but one that would certainly not have been made online.

The first thought that came to mind was that conversation about security with my roommate. The foreseeable “safe” route had now potentially compromised my personal information to a complete stranger (maybe not complete, we will get to that later in the story).

Naturally, I contacted Marriott to alert them of the situation. I asked to have A. my confirmation number changed so my information would not be public and B. the correct email address put on my account so J wouldn’t have to continue to receive my bothersome hotel emails.

After a quick response from Marriott, I learned that A. the information wasn’t personal, only my hotel dates and location were shared and B. the only way I could change this would be to cancel my reservation and try again or sign up for their rewards program, where they may be able to help.

Now, I’m not the type to gripe about little errors, after all, I really just wanted my email changed, but poor customer service led me down a rabbit hole of discontent, so let’s back up.

I can cancel my reservation and make a new one (and risk this happening again? I know a pebble of a chance, but really? No thanks) or join the Marriott Rewards program (because the help has been stellar so far and I’d really like to book again in the future, say five minutes from now? I’d rather not). I opted for neither and haven’t received any further communication from Marriott.

Now every story has a silver lining. And I know this post is getting quite lengthy, but believe me, after that rant, you’re safe to know the rest of the post will be worth it.

My last name isn’t common. In fact, I have never met someone outside of my own relatives to spell Dennihy the same way. After receiving my hotel confirmation from J, I quickly emailed her back first thanking her for not being a crazy person, since you never know who’s hands information could fall into these days, and second to share my thoughts on the namesake.

After back and forth emails, J finally suggested we look each other up on Facebook to see if we had any family member in common. Surely that would settle things. Low and behold it did. Two of my close cousins turned out to be mutual friends even though J had never met them and they simply friended every Facebook user with the name “Dennihy” about a year ago. J and I exchanged family names trying to find the connection.

I made a quick call to my Dad sharing the information to learn that J’s Grandfather was my Grandfather’s only brother. Even more interesting, our family had since lost touch with her father and since my Dad was a kid. Wow. J and I exchanged information, which confirmed the connection, and suddenly I learned of a whole new set of family members of which I had never known.

I shared the news with my Grandmother, who was ecstatic to say the least. So there you have it, again digital wins. Thanks to an email chain and social networks, I have uncovered an entire side of my family I never knew existed. Even if Marriott fails at customer service, at least I can find comfort in the fact that they shared my information with a rather interesting stranger (better yet, a newly discovered third cousin).

Klout Gets a Makeover

26th April 2011

Klout, the popular social influence score platform, has undergone a makeover, offering users a cleaner profile, direct access to Klout Perks and incentives to raise your score.

Take a look at the new homepage below:

In this improved version of the site, users are greeted with their score history highlighting information such as “You’re score dropped 2 points in the past 30 days, create more interesting content, engage with the topics that interest you.”

Quick access to Klout Perks in the top navigation allows users to see any current incentives as well as a glimpse into past promotions. Prior to this design, Klout Perks and their use were difficult to find.

The influencers and achievement tabs on the homepage allow users to easily see an expanded list of those in their network they interact with the most, while achievements show statustics for things like how many ReTweets or Likes a user has generated over time.

While the overall feel of the site is a great improvement, small nuances such as those mentioned above leave users with a distinct call to action on how to actually use and improve their score. Klout can often be mistaken as an arbitrary number and it’s clear they are looking to change that. Great step in the right direction Klout, I know I’ll be checking in more frequently to keep myself engaged.